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Store Policy

Customer Care

If you're a new customer, please proceed to order as you usually would from an online store

If you already have an account with Celtic Kilncare, you'll need a password. To get your password, go to the login page. Then click "I already have an account". This brings up the login box, and just below it is a link for "Forgotten password (or first usage)". Click this link, and then enter your email address. You will receive an email with a link and some instructions on how to set your password.

If you notice that your discounts or credit are not showing on your account, or if you have any problems getting your password or logging in, please contact

Terms & Conditions

Descriptions & Specifications

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill)

We recommend that all materials and articles are tested before use. All descriptions and specifications given in any written or visual form or verbally are for the purpose of general guidance and no guarantee of any kind is to be implied by such information


‘BUYER’ means the person who accepts a quotation of the Seller for the sale of Goods or whose order for the Goods is accepted by the Seller. ‘GOODS’ means the goods (including any installment of the goods or any parts for them) which the Seller is to supply in accordance with these conditions. ‘SELLER’ means Celtic Kilncare Ltd (registered in England under no 2354827). ‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller. ‘CONTRACT’ means the contract for the purchase and sale of the goods. ‘WRITING’ includes telex, cable, facsimile transmission and comparable means of communication. Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, red-enacted or extended at the relevant time.
The headings in these Conditions are for convenience only and shall not affect the interpretation.



All goods and services offered by the Company are offered subject to our standard Conditions of Sale as herein unless specifically varied by us in writing. Orders are accepted by us only on the terms that these Conditions of Sale shall be deemed to be incorporated in any contract arising therefrom. Conditions sought to be imposed by the customer which conflict with these Conditions of Sale shall bee inapplicable to any contract. These Conditions of Sale shall be construed and operated in accordance with English Law and any contract incorporating these Conditions of Sale shall be subject to the exclusive jurisdiction of English Courts. The placing of an order by or on behalf of a customer shall under no circumstances whatsoever impose any legal binding obligation upon us (the Seller).



a. All warranties, guarantees and conditions other than those herein, expressed or specifically referred to whether implied by Common Law, Statute, and Custom of the Trade or otherwise are hereby expressly excluded. This clause does not effect the statutory rights of a customer who is a ‘consumer’ within the meaning of the Unfair Contract Terms Act 1977.
b. The Seller shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the Buyer.
c. The Seller shall be under no liability in respect of any defect from fair wear and tear, wilful damage, negligence, abnormal working or storage conditions, failure to follow the Sellers instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Sellers approval.
d. Goods supplied may safely be used for the purpose specified and within the limitations set out in our current literature providing normally accepted methods of use are employed. We accept no liability where goods are used other than for the purpose specified and within the limitations set out in our current literature, unless we have previously received details of the intended use of the Goods and submitted in writing to the customer our specific recommendations.
e. Subject to the terms of the Consumer Protection Act 1987 the Seller shall not be liable for any consequential or indirect loss suffered by the Buyer whether this loss arises form a breach of a duty in Contract or Tort or in any other way including loss arising out of the Sellers negligence.



a. All descriptions, specifications, drawings and illustrations contained in the site and Advertising matter and similar information given verbally is published for general guidance only and no warranty or guarantee of any is to be implied by such publication nor is such information to form part of any contract.
b. Data provided by us with regard to the properties of materials or the performance of machinery and equipment is based on the results we normally expect under test conditions and no warranties or guarantees are to be implied unless given in writing for specific batches of materials or specific items of equipment or machinery.
c. In accordance with our policy of constantly improving products we reserve the right to change specifications or delete any item from our catalogue or other sales literature without prior notice.



In general, ceramic colors and glazes are suitable for use on items that come into contact with food and drink. However, regulations change and may indeed vary from country to country and we therefore recommend that all products are checked and tested for suitability for their intended use.



All materials should be tested on receipt and the customer should ensure before using the bulk that the materials are satisfactory and meet any particular requirements. Providing we are notified within 14 days of delivery we will exchange any materials found to be unsatisfactory but our liability is limited to the necessary cost of such testing and exchange. If the customer should fail to give any such notice, the materials shall be deemed to be in all respects in accordance with the contract and the buyer shall be bound to accept the same accordingly.



If any article or part should be found to contain any defect due to faulty workmanship or material (fair wear and tear excepted) we undertake to replace the defective article or part free of all material and labour costs. If agreed that we repair the particular items in situ then we reserve the right to make a charge to cover the relevant traveling expenses.
The condition applies providing that:
i) - We receive full information regarding the defect within 12 months of delivery.
ii) - If requested by us the defective article or part is promptly returned to us, properly labelled for identification and at our customers risk and expense.
iii) - The defective article or part has not been repaired, modified or interfered with in any way.
iv) - The article or part has not been subjected to excessive wear due to overloading or abuse and in case of kilns the operating temperature has not at any time exceeded the designed maximum temperature as stated on the specification plate affixed to the Kiln.



Any time or date for delivery is given in good faith but is an estimate only and we shall not be liable for the consequence of any delay, however caused.



a. Where the price of goods specifically includes delivery or a separate quotation is given for delivery, then the goods or materials will be delivered at our cost and at our risk to the customer’s premises.
b. Save in the above circumstances, goods and materials supplied to the customer will be at the customer’s risk immediately on delivery to the customer or into custody on the customers behalf which ever is the sooner.
c. Property in the goods will only pass to the customer of all sums then owing to us and the customer hereby agrees to hold the goods as trustee and/or for our benefit until such payment. If the customer sells the goods or any articles manufactured from the materials, before payment, he shall sell them on our behalf as beneficial owner and he shall hold the proceeds of the sale on the trust for us.



Where goods are supplied on carriage paid terms we will replace or at our option and at our expense make good any item or part thereof, lost or damaged in transit, provided that:
(a) in the case of non-delivery within 14 days of dispatch, the customer gives notice to us in writing.
(b) in the case of damage of goods, the carriers receipt should be endorsed appropriately and the customer must give notice to us in writing within 3 days of receipt, stating the nature of the damage and if so required by us, return the damaged item or part at customers risk and expense in which case, we undertake, subject to our prior approval of the carrier, to reimburse the cost of carriage. If we are not so advised within 3 days of receipt, of goods we cannot accept any liability for damage to the goods.



If it should be necessary to return goods, a request should be made in writing stating the order number, the quantity and description of the goods and the reason for the proposed return. No shipment should be made until written authorisation is received please contact us at
(a) Celtic Kilncare Ltd is a UK based company and complies with UK consumer law including the Consumer Contracts Regulations; our Terms & Conditions do not affect your statutory rights. The Consumer Contracts Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 14 days from receipt. Your right to cancel an order begins the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you have a further 14 days to return the goods.
(b)If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within 28 days of receipt for a refund or exchange. Please retain all packaging until you are sure you wish to keep your items. Should you wish to return an item to us please repack it with care using all original packaging or a suitable alternative. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes. With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage and insurance in case the parcel fails to reach us. If an item is returned to us outside of the twenty eight day time-frame or is in a non resaleable condition a credit note will be issued at the discretion of Celtic Kilncare Ltd.
(c) If you wish to cancel your whole order and return it to us, under the Consumer Contracts Regulations, you must let us know within 14 days of receiving your parcel. This can be done by  or via email at You must also notify us in writing stating the reason for the proposed return. No return must be made until you receive written authorisation. You will then need to return the whole order to us, at your own expense, within 28 days from the date of receipt. Once we receive the whole order in our warehouse, we will issue a full refund including the original delivery charge. Please note this does not apply to items which have been specially ordered for you.. Remember before you purchase if in any doubt of suitability of a product you can email us with any queries. If you feel the goods are at fault, please contact us immediately and we will do our best to resolve the matter. We want you to be entirely satisfied with every purchase made from Celtic Kilncare Ltd


a. Prices in our current catalogue and price list supersede those given in previous publications and are subject to alteration without notice. Such prices include any given verbally are intended for guidance only and unless otherwise agreed in writing, orders will be invoiced at prices ruling at date of despatch.
b. Unless otherwise stated all quotations are mad without engagement. No binding contract shall be created by the acceptance by the customer of a quotation unless otherwise stated.
c. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.



We allow credit to Education Authorities and similar bodies and we will allow credit to other customers by prior arrangement and on production of acceptable trade and bankers references. Payment of credit accounts to be made within 30 days of invoice. Non compliance will result in automatic withdrawal of credit facilities.



If accounts are not paid within the specified period, we reserve the right to charge interest at the rate of 0.5% per month, or part of a month on any amounts overdue.



The Company reserves the right to pass on customers orders to associate companies, officially appointed agents, or distributors who will accept the order in accordance with these Conditions of Sale.



If any provision of these conditions is held by any competent authority to be invalid or unenforcable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.


Manufacturers’ conditions apply in full.

Privacy & Safety


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. ​

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at or send us mail to: Celtic Kilncare Ltd. Celtic House, Reevesland Industrial Estate, Newport, South Wales NP19 4PT,

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to Celtic Kilncare Ltd. Celtic House, Reevesland Industrial Estate, Newport, South Wales NP19 4PT


The contents of this web site are for information only and neither the author nor Celtic Kilncare Ltd accept any responsibility for any loss or damage caused as a result of reading or use of these pages. Whilst every care has been taken in the compilation of these pages, Celtic Kilncare Ltd disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Any views expressed in these pages are not necessarily those of Celtic Kilncare Ltd or its partners. If you find anything that causes concern please let us know.



We include links from our website to other websites. Many of the links from our site lead to sites maintained by other organisations or individuals, Celtic Kilncare Ltd is not responsible for the contents or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. No responsibility is assumed by Celtic Kilncare Ltd for the contents of their pages. We will not be able to deal with any queries arising from these external websites - please contact the provider of the website.


We cannot guarantee that links will work all of the time and we have no control over availability of linked pages. If your browser reports that it cannot contact the site, there is probably a fault at the website and it may be worth trying again later. However, if you receive a Document Not Found (error 404) message, our link is wrong - please email so that we can correct it. If you would like us to link to your site, or another site you find useful, contact with the URL and we will consider adding a link.


You are welcome to make a link to any page on our site if you think it is useful. However, you must acknowledge our copyright if you copy any text or graphics from our pages onto your own, or include any graphics on our site within your pages.


By using this website and signing up to our newsletter you consent to use of this information by us for the purposes described above. If we decide to change our Privacy Policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

Cookie Information
Cookies are small bits of text used by a browser to store information on your computer's hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. Celtic Kilncare Ltd uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

The EU GDPR Directive
In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, please contact our Data Protection Officer by email

Payment Methods

Online- Credit / Debit Cards
At the Shop- Various


EU GDPR Directive
Payment Methods
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